The employees and other stake holders expect an organization to efficiently respond to complaints and quickly resolve it. This essential management tool is directly link to employee and customer satisfaction
KP-STVET monitor and measure the complainant satisfaction level through an effective CMS which is also used for identification of opportunities for further improvement of the system. The CMS is a useful source of information and feedback for the organization.
Employee and other stake holders can lodge an on-line complaint which is immediately communicated to the key staff through e-mail alert. An alert is also generated if the complaint is not resolved within one week.